It's very common for employees to be stressed at work when working in the hospitality industry. After all, your job is to make sure that customers are happy, and sometimes there are things that go wrong that make them unhappy. Unfortunately, it's part of the territory. For those who work in hospitality, work is by far the most common cause of stress (64%).
However, more than half (64%) of workplaces offer nothing to help alleviate this situation, according to a study of 3000 workers in the United Kingdom. And the data suggests that many of them don't just trade one hotel job for another, but are leaving the industry altogether. Although the sector's record dropout rate of 6.4% in November has been widely disseminated (according to the latest available data), there is less concrete data on why hospitality workers are leaving their jobs now and where they are heading. Andrew Moreo, adjunct professor of hotel management and research director at Florida International University; Imran Rahman, associate professor of Consumer Behavior at Auburn University; Lisa Cain, associate professor of hotel leadership and marketing management at Florida International University, and Trishna G.
There is no doubt that working in the hospitality industry is a great pressure: you have to constantly react to events that are beyond your control and your ability to do a good job depends on the outcome of your own performance.