These are social skills such as empathy, negotiation, listening, creative thinking, patience and tolerance. The COVID-19 pandemic has put this industry in a difficult situation and the industry is looking forward to entrepreneurs, innovators and high-performers returning the hospitality industry to its glory. Okay, fingers crossed. We must not forget that it is the customer who provides the funds to pay the salaries and other expenses that allow a hotel or restaurant to remain profitable and to reinvest in its infrastructure.
Therefore, it is essential that employees and managers succeed in satisfying and even delighting customers. Excellent customer service skills consist of understanding customer needs and being able to provide a positive customer service experience. EHL GroupRoute de Cojonnex 18 1000 Lausanne 25 Switzerland. All hospitality skills are related in some way to providing impeccable customer service that leads to the success of people and organizations in the hospitality world.
Compared to other professions, hospitality and tourism jobs often require employees to work odd hours, such as nights and weekends. To remain relevant in the post-COVID era, hospitality professionals must retain some of the key skills and, at the same time, acquire new hospitality skills. However, most professionals in the hospitality industry are extroverts and the overlapping of job functions and tough competition require professionals to have the support of a network of contacts to move up the ladder of professional success.