They are crucial for tourism and hospitality because it is a labor-intensive industry that involves a high degree of contact with customers. Soft skills can be seen as character traits or interpersonal aptitudes that affect a person's ability to work and interact with others. It should never be forgotten that it is the customer who provides the funds to pay the salaries and other expenses that allow a hotel or restaurant to remain profitable and to reinvest in its infrastructure. Therefore, it is essential that employees and managers succeed in satisfying and even delighting customers.
Excellent customer service skills are based on understanding customer needs and being able to offer a positive customer service experience. Exceptional communication skills are highly valued in most industries, and the higher up the hierarchy, the more important they become. In the hospitality and tourism business, every day can involve contacts with people of diverse backgrounds, ages, nationalities and temperaments. Therefore, it's important to be able to communicate in a way that represents the company and, at the same time, talk to customers in a way that they can understand and relate to them.
Language skills are a particular advantage in the hospitality field, as they increase one's value as an employee. Speaking the language of customers allows you to establish a more intimate relationship with them, which promotes customer satisfaction and loyalty. EHL GroupRoute de Cojonnex 18 1000 Lausanne 25 Switzerland. How can you achieve excellence in a hospitality career? The key may not be in your hard skills, but in the soft skills that are more difficult to achieve.
In fact, the National Social Skills Association estimates that 85% of job success comes from soft skills, while only 15% comes from hard skills. With the right skill set, you can quickly climb the rankings and experience greater success in this highly demanded industry. If you're looking for a way to boost your career and set yourself up for greater success, focus on developing these important skills. Because the hospitality and tourism industry works directly with the public, strong communication skills are essential.
You must be able to present information in a way that the general public can understand and, at the same time, understand what your customers and your customers need and want. Good communication will make people want to return to your business again and again, and those repeat customers will become the key to your success. It might not seem like a professional skill, but being a positive thinker will help you succeed in hospitality. Good humor is contagious between your customers and customers, and this makes them feel more comfortable and secure in your business.
Positive thinking and a good attitude will help you reach the top, as your employer will notice you as a useful addition to the team. Start training your mind to see the positive side of your circumstances as you work to be more positive. The COVID-19 pandemic has put this industry in a difficult situation and the industry expects entrepreneurs, innovators and high-performers to return the hospitality industry to its glory. Well, we've been keeping our fingers crossed.
To remain relevant in the post-COVID era, hospitality professionals must retain some of the key skills and, at the same time, acquire new hospitality skills. Compared to other professions, hospitality and tourism jobs often require employees to work odd hours, such as nights and weekends. However, most professionals in the hospitality industry are extroverts, and overlapping work roles and tough competition require professionals to have the support of a network to move up the ladder of professional success. Multitasking is a necessary skill in the hospitality industry because hospitality professionals carry out many different functions throughout the day.
All hospitality skills are related in some way to providing impeccable customer service, which leads to the success of people and organizations in the hospitality world. Social skills are ingrained in hospitality and are crucial to offering a unique and unforgettable customer experience, which is necessary to build loyalty and help any hotel company to succeed. .