There's a big difference between hospitality and customer service. Hospitality is about making your guests feel welcome and comfortable. Customer service, on the other hand, is about meeting the needs of your customers and helping them solve any problems they may have. So, you could say that customer service versus hospitality is what you can do for them and how you can make them feel.
Hospitality, on the other hand, creates an experience that makes the customer want to return. Take advantage of their emotions and memories by providing them with a positive experience. The patron feels truly accepted in his environment. Service and hospitality are two common words used in the business context.
Service refers to a valuable action or the effort made to meet a need or demand; intangible products such as education, insurance, transportation, banking, etc. Hospitality refers to the kind and generous treatment of customers. Therefore, the key difference between service and hospitality is that service includes meeting the needs of the customer, while hospitality is the emotional connection that is established with customers. Hospitality is also closely related to customer service because providing excellent customer service is something that is expected of everyone who works in the hospitality industry.