Regardless of the type of work you want to do, hospitality employers want to know that you have strong organizational and customer service skills. A diploma will prepare you for the fast-paced environment of this industry, while a certificate will complement your previous work experience. Programs may require an internship to provide experience in the field. In addition, students complete courses in food planning, sanitation, accounting, management, and nutrition.
Some restaurants offer employees management training through a hands-on program that also includes classroom courses. The programs include training to manage all areas of the restaurant, along with business-specific training. So, to help you determine if you have what it takes to make your way in this field, we've compiled a list of the 10 key hospitality skills that are required to be successful. Interpersonal skills go hand in hand with customer service.
If you're planning to play a major role in hospitality, you'll need to interact with and help people on a daily basis. For this reason, you must have interpersonal skills such as empathy, active listening, negotiation and conflict resolution. The skills needed for hospitality and tourism jobs include active listening, building relationships, problem solving and organizing. Because of the wide availability of jobs and the positive economic impact it has on local communities, hospitality is an important industry.