If you're new to the world of hospitality, you should know that it's not a profession for people with thin skin. To overcome a change, you will often have to endure high levels of stress caused by constant multitasking, the many back and forth, and sometimes by demanding clients or colleagues. Resilience is not only important to make things easier for you, but also to maintain a professional image. Clients and colleagues respect those who can remain calm and constructive during adversity.
In hospitality, initiative means actively responding to customer needs and striving for themselves, and it's a skill that impresses customers and makes it easier for everyone to work. You'll have to rely on your own instincts and knowledge to handle unknown situations or tasks, instead of depending on others or deciding that you can't help. Whether you feel like multitasking is your strong suit or not, you'll have to be competent at it anyway. The best way to hone your multitasking skills is through practice.
It will help you measure your limits and understand how to divide your time wisely. However, how you put it into practice is up to you. It can be useful to have a notebook to jot things down or to mentally visualize the order in which you are going to do things. You should also communicate with others, as teamwork can relieve some of the pressure of multitasking.
A career in hospitality often involves dealing with unpredictability. Your shifts may change regularly, customers may have requests or attitudes that you don't know how to manage, and you may have to do odd jobs on site all the time. Your ability to adapt is closely related to your ability to multitask, your resilience and your initiative, so if you make an effort to train them, you will find that you adapt easily. So what are the skills you learn while working in hospitality? The list is endless, but we've narrowed it down to just 10.You might be surprised at the skills you already have.
Almost every job in the hospitality industry involves teamwork. For example, if you're the manager of a restaurant, you should work with the front desk staff to ensure that your customers are happy. In the kitchen, chefs must work together to ensure that food is prepared on time and perfectly. Without effective teamwork, customers won't experience the quality service they expect.
No day is the same in the hospitality industry. The influx of customers varies on a daily basis, so staff must be able to multitask in order to manage a potentially high amount of work in a day. Head OfficeCharter House Woodlands Road Altrincham, Greater Manchester, WA14 1HF. It should never be forgotten that it is the customer who provides the funds to pay the salaries and other expenses that allow a hotel or restaurant to remain profitable and to reinvest in its infrastructure.
Therefore, it is essential that employees and managers succeed in satisfying and even delighting customers. Excellent customer service skills are based on understanding customer needs and being able to offer a positive customer service experience. EHL GroupRoute de Cojonnex 18 1000 Lausanne 25 Switzerland. Being good with customers involves some skills.
You need patience, resilience, good communication skills and good people skills. You must also be presentable, charming, polite and punctual. Good customer service is about making your customers leave happy, happy enough to leave you a good review and give positive feedback to others. And positive comments can spread quickly, but negative comments will spread even faster.
But if you can't speak two languages, don't worry, because a lot of people come to the hospitality industry with one. Demonstrating that you can listen and be patient with people from other countries is just as important. If you want to brush up on your language skills, check out our articles on learning a new language. EduKudu Park Gate House 70A Old Shoreham Road Hove, BN3 6HJ United Kingdom.
Compared to other professions, hospitality and tourism jobs often require employees to work odd hours, such as nights and weekends. .